Delivery and Returns Policy

At ZoomBikes / Mel's Motors, we strive to ensure your satisfaction with every purchase. Below are our guidelines regarding deliveries, returns, and warranties to facilitate a seamless shopping experience.

Delivery typically takes between 2 to 7 days, depending on item availability. If you choose our hassle-free assembly service, please note that delivery should not exceed 7 working days.

Returns:
We understand that sometimes products may not meet your expectations. Therefore, we accept returns within 14 days of purchase, provided the following conditions are met:

• The item must be in its original packaging, unopened, and with no signs of use.
• There should be no indications that the product has been installed or used in any manner.
• Returns must be shipped back at the customer's expense.

Please note that we cannot accept returns if the product shows any signs of wear or use, especially on supplied parts.

To initiate a return, please contact us via email at mel@melsmotors.co.uk. We require proof of purchase to process your return request efficiently.

Warranty:
All our products come with a 1-month parts warranty, ensuring your peace of mind. In the rare event of any issues, we are committed to resolving them promptly.

To avail of the warranty, please follow these steps:

• Email us at mel@melsmotors.co.uk with proof of purchase.
• Include pictures or videos clearly depicting the issue you are experiencing.

We prioritize fast delivery to minimize any inconvenience caused by faulty products. Rest assured, we will work diligently to address any concerns and provide suitable solutions.

Product Trials:
Not sure which product suits your needs best? Visit us to explore our stock firsthand. We maintain a diverse inventory for you to try, ensuring you make an informed decision.

At Mel's Motors, your satisfaction is our priority. Should you have any queries or require assistance, feel free to reach out to our dedicated team.

Thank you for choosing ZoomBikes. We look forward to serving you!